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Shipping & Return Policy

McRuffy Press wants you to be satisfied with your purchase. These policies help us handle shipping, returns, shortages, and delivery concerns fairly and consistently.

Shipping

Most orders ship within 2 business days via USPS or UPS.

Tracking information is provided when available. Please monitor tracking so that delivery concerns can be addressed promptly.

McRuffy Press is not responsible for carrier delays after an order has been accepted by the shipping carrier.

Shipping Addresses

Please provide a complete and accurate shipping address.

McRuffy Press is not responsible for delays, misdelivery, returns, or other problems caused by an incorrect or incomplete address provided to us.

Additional shipping or replacement charges may apply if an order must be reshipped because of an address error.

Returns

Materials may be returned within 30 days of receipt if they are in new and unused condition.

Please contact McRuffy Press before returning materials. Customers are responsible for return shipping unless the return is due to an error by McRuffy Press or other arrangements have been approved in advance.

Please include enough information with the return for us to identify the order and properly issue credit or a refund.

Return merchandise to:

McRuffy Press
1316 E Walnut St
Raymore, MO 64083

Do not return merchandise to our P.O. Box.

Packing Returns

Please use a new box or a sturdy box in good condition with adequate packing material.

Returns sent in envelopes are not accepted because they generally do not provide enough protection for curriculum materials.

Returned merchandise damaged because of inadequate packaging may be subject to a deduction of up to 30% of the value of the affected materials.

Original Shipping Costs on Returns

McRuffy Press reserves the right to deduct our actual original outbound shipping cost from a refund.

This may apply even when the original order qualified for free or reduced-price shipping, since the amount charged to the customer for shipping may be less than the amount McRuffy Press actually paid to ship the order.

We do not necessarily make this deduction on every return, but reserve the right to do so when appropriate.

Packages Lost Before Delivery

Orders Shipped by McRuffy Press

McRuffy Press takes responsibility for orders we ship until the carrier reports the shipment as delivered, provided that we received a correct and complete shipping address.

If tracking shows that an order has not been delivered and appears to be lost in transit, please contact us. We will work with the carrier and, when appropriate, replace the order or otherwise resolve the shipment issue.

Once the carrier reports a package as delivered, the Packages Marked Delivered policy below applies.

Returns Shipped to McRuffy Press

Customers are responsible for return shipments until they are delivered to McRuffy Press.

We strongly recommend using a trackable shipping method and purchasing appropriate insurance for valuable returns.

If a return is lost or damaged before delivery to McRuffy Press, the customer is responsible for filing any available claim with the carrier.

McRuffy Press cannot issue credit or a refund for returned merchandise that we do not receive.

Packages Marked Delivered

If tracking shows that a package was delivered but it cannot be located, the recipient should contact the delivering carrier promptly and ask them to investigate the delivery.

Before contacting the carrier, we also recommend:

  • Checking with other members of the household or people at the delivery address.

  • Checking porches, garages, side or rear doors, parcel lockers, reception areas, and other possible delivery locations.

  • Checking with neighbors when appropriate.

Any package reported missing after a delivery scan should be reported promptly to the delivering carrier. Delays in reporting a missing package may make it more difficult for the carrier to investigate the delivery.

McRuffy Press is happy to provide available shipment information that may assist with a carrier investigation or claim, including the tracking number, package size and weight, shipping information, and the value of the contents.

Order Shortages

Please inspect your order promptly after delivery.

Shortages, missing components, or other order discrepancies should be reported to McRuffy Press within 10 days of delivery.

McRuffy Press reserves the right not to replace shortages reported more than 10 days after delivery.

Please keep all packaging and inspect the entire shipment carefully before reporting a missing item. Some components may be packed inside other materials or containers for protection during shipping.

Card Sets and Kit Components

Card sets may be included as part of resource packs in:

  • Math curriculum

  • Science curriculum

  • Preschool Language Arts

  • Kindergarten Phonics

If you purchased a Math Manipulative Kit or Science Lab Kit with curriculum, card sets may be packed inside the kit bag or container.

Please check these locations before reporting a card set or component as missing.

School and Purchase-Order Purchases

Orders purchased by a school, homeschool program, charter school, organization, or other third-party purchaser may be subject to that organization’s purchasing procedures.

Refunds, replacement charges, reshipment charges, or other adjustments may need to be processed through the purchasing organization.

Additional purchase-order authorization or a new purchase order may be required before replacement materials can be shipped.

 

Contact Us

For questions about shipping, returns, shortages, or delivery concerns:

Phone: 816-331-7831
Email: sales@mcruffy.com
Email: brian@mcruffy.com